Privacy Policy

PRIVACY POLICY — Facil Solutions Group, LLC (DBA: Facil Rentals)

Facil Solutions Group, LLC ("Company," "we," "our," or "us"), operating under the brand Facil Rentals, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services, including SMS/text messaging.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information:

• Full name
• Email address
• Phone number
• Mailing address
• Driver's license information (for rental applicants)
• Payment-related information
• Social media contact information (if you message us through platforms)

Automatic Information:

• IP address
• Device type
• Browser type
• Pages visited on our website
• Cookies and tracking data

SMS Information:

• Phone number used for opt-in
• Message content you send
• Delivery and receipt logs
• Time stamps of communication

We do not sell personal information to third parties.

How We Use Your Information

We use collected information to:

• Process rental applications
• Verify customer identity
• Communicate with customers and leads
• Provide customer service
• Send rental updates, reminders, and confirmations
• Send marketing communications to users who opt in
• Improve our website and services
• Maintain internal business records
• Comply with legal and regulatory obligations

SMS/Text Messaging Policy

By opting in to receive SMS messages from Facil Rentals, you agree to:

• Message frequency varies based on your interaction
• Standard message and data rates may apply
• You can opt out at any time by replying STOP
• For help, reply HELP or contact support

How SMS Consent Is Obtained:

• Website forms
• Landing pages
• SMS keywords
• Direct request via social media or chat
• In-person or phone communication

How We Share Information

We may share your information with:

• Service providers
• Business partners assisting operations
• Legal authorities if required by law

We do not share SMS consent or opt-in data with third parties.

Data Security

We implement administrative, technical, and physical security measures to protect your information.

Your Privacy Rights

You may have rights to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Opt out of marketing
• Opt out of SMS

Contact Information